Diligent and resourceful professional offering expertise and competency within the full range of technical, administrative and commercial procedures.

• Skilled in planning and execution of special projects during time-critical environments.
• Decisive and direct, yet flexible in responding to constantly changing assignments.
• Articulate communicator with solid interpersonal skills across all levels and backgrounds.
• Experience handling competing demands for time and attention while maintaining a positive and approachable demeanor.

Regional Database Administrator

• Data Entry and Administration using Captira bail bonding software.
• Database Administrator responsibilities included querying, merging, rendering and storing various types of similar data held on incompatible platforms.
• Design, deploy and maintain office IT solutions. (Networking, File Sharing, Tech Support).

Gatlinburg, TN
August 2016-December 2016

Athletic Director

• Developed, managed and instructed athletic program for youth ages 5 – 18.
• Coordinated, maintained and refereed a developmental youth basketball program.
• Mentored youth as a coach, instructor, counselor and leader.

Gatlinburg, TN
September 2015-May 2016

Director of Operations

• Designed & maintain company web site: Setup WordPress, online billing system, newsletter, event management and online enrollment.
• Established proper business listing connections with Google Plus Pages/Places/Local/Maps,
• Bing Local, Yahoo Local, Mapquest and other important online directories.
• Managed a variety of in-house documents, forms and promotional materials: Bifold Brochures, Sponsor Packet, Recital Program, Event Flyers, stationary and letterhead.
• Designed templates to automate management activities: invoicing, payroll, common correspondence, calendars, attendance, enrollment, progress reporting and mailing databases.
• Responsible for coordinating all aspects of office administration and general business operations: record keeping, accounts receivable and payable, processing disbursement memos and check requisitions, managed databases of billing / payment transactions and maintained
  physical files of bills and receipts.

Knoxville, TN
April 2013-December 2016

Easy Tech Associate

• Provided face to face IT consulting, counseling, training and support for consumers and business owners.
• Performed various advanced IT support services including Diagnostics, System Restore, Virus Removal, Data Recovery and Software Configuration.
• Responsible for executing successful sales services for IT Equipment and Support Packages.
• Helped with various sales floor duties including running registers and stocking merchandise.

Sevierville, TN
April 2014-November 2014

Computer Specialist

• Maintained Windows 2003 Server environment: Managed accounts for students and staff in Active Directory, shared folders, logon scripts and group policies.
• Established and installed online courses on the Moodle platform in Linux environment.
• Provided on site technical support for administration, library, teacher workstations, classroom lab computers ( Ghost, PXE, BartPE ) and school network.
• Administered 3Com POE switches providing NBX Server environment and VoiP network.
• Installed video surveillance cameras, viewing software and created media for use as evidence in disciplinary and criminal cases.
• Installed and configured Smartboards, Elmo devices and ceiling mounted projectors.

Morristown, TN
January 2007-July 2010

Fountainhead College
Knoxville, TN

Associate of Occupational Science
2003-2005